LifeStance Therapists & Psychiatrists Waukesha

“This is unfortunately the first negative review I’ve ever felt compelled to write. My experience with Jillian was consistently frustrating, as I often felt dismissed, unheard, and rushed, and talked to in a rude manner when discussing my mental health concerns. My requests for medication refills were repeatedly ignored without explanation (a medication I have been on for a very long time and has now not been refilled in months), and appointments were sometimes mishandled or abruptly ended with zero change, which I’ve repeatedly brought up that my mental health has been declining. Overall, I left appointments feeling that patient concerns and continuity of care were secondary, and my experience with LifeStance was deeply disappointing.”

“My therapist out of another Lifestance office is absolutely incredible. However, anytime I schedule at this office with my psych my appt is only 20 minutes long, even when I specify when scheduling that I need to discuss a med change and decide on a new plan. In what world can that be done for mental health (or anything) in 20 minutes? I left my appt, after a year of being a patient, feeling unheard and my concerns not being fully addressed nor a full resolution found before I was sent on my way because she had to get on with another patient. Instead of leaving with a resolution, I left with more hoops to jump through and all of the hope lost that I had while waiting for this appointment. Go elsewhere for a psych if you want someone to give you the actual time that patients deserve when in these mental health situations. 20 minutes is not enough time to review notes from previous visits, listen to your patient and decide plan of action and it shows in the care patients receive. Instead of getting more invoices for the day you should be giving the patients more time and fully meeting their needs when they have been waiting for an appointment for weeks.”

“The assistance I received to get the Zoom link was friendly and professional. My experience with the counselor insightful and challenging. It was very helpful.”

“Scheduling was super easy, and all the links and forms worked smoothly. I received clear reminders and instructions before my first appointment, and communication was great overall. My insurance covered the visit, and I just paid a small copay before logging on. The only hiccups were that my provider joined the Zoom session a few minutes late and I didn't receive a confirmation email for my follow-up appointment. Otherwise, everything was organized and straightforward — a really good overall experience!”